Who regulates us
We're proud to work with a number of external regulators which inspect and regulate services in England.
Our regulators
Regulators are state-run bodies which aim to ensure that people using public services get the high quality help they need in a safe and supportive environment.
Care Quality Commission (CQC)
Waythrough is a registered provider with the Care Quality Commission (CQC), the independent regulator of health and social care in England.
A number of our inspected services are rated ‘Outstanding’ by the CQC including County Durham Drug and Alcohol Recovery Service, Forward Leeds, Calderdale Recovery Steps, and North Yorkshire Horizons. We are hugely proud of this, given fewer than 2% of inspected services in England receive this top overall rating.
Many of our services are rated ‘Good’ by the CQC including Foxlands House, Haringey Alcohol Service, Holder House, Recovery Steps Cumbria and Longview House.
We are working every day to develop and improve all of our services in line with CQC and wider guidance.
Our CQC links
Regulator of social housing
Waythrough is a Registered Provider of social housing.
We own and lease homes to people facing drug and alcohol, mental health or associated challenges, as well as providing emergency accommodation and crisis housing. We have a number of supported housing services across the country which enable people to build the skills and networks they need to live the life they choose.
We work closely with More Time UK Ltd., our wholly owned trading subsidiary and social enterprise which provides repairs, cleaning and maintenance services – as well as volunteering and employment opportunities for the people we support.
You can learn more about how we meet the Housing Ombudsman’s Complaint Code requirements by reading our Annual Housing Complaints Performance and Service Improvement Report below.
Annual Complaints Performance and Service Improvement Report 2023-24
Download the report (601.5KB pdf)Ofsted
Ofsted is the national regulator for education services.
Our Education Centre supports young people aged 16 to 18 who have previously experienced significant barriers to learning. We provide tailored support to help them learn and grow. In 2023, Ofsted’s overall rating of our Education Centre’s effectiveness was ‘Good’, with ‘Outstanding’ ratings for ‘behaviour and attitudes’ and ‘personal development’.
Our latest Ofsted inspection report
Download the report (519.7KB pdf)Charity Commission
The Charity Commission is the national regulators of charities in England and Wales.
It ensures that the public have the information and confidence they need to understand and support charities, and that charities behave fairly and manage their resources appropriately.
Our charity number is 515755.
