Who regulates us
We're proud to work with a number of external regulators which inspect and regulate services in England.
Our regulators
Regulators are state-run bodies which aim to ensure that people using public services get the high quality help they need in a safe and supportive environment.
Care Quality Commission (CQC)
Waythrough is a registered provider with the Care Quality Commission (CQC), the independent regulator of health and social care in England.
A number of our inspected services are rated ‘Outstanding’ by the CQC including County Durham Drug and Alcohol Recovery Service, Forward Leeds, Calderdale Recovery Steps, and North Yorkshire Horizons. We are hugely proud of this, given fewer than 2% of inspected services in England receive this top overall rating.
Many of our services are rated ‘Good’ by the CQC including Foxlands House, Haringey Alcohol Service, Holder House, Recovery Steps Cumbria and Longview House.
We are working every day to develop and improve all of our services in line with CQC and wider guidance.
Our CQC links
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Our CQC profile
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Our CQC service reports
Regulator of Social Housing
The Regulator of Social Housing (RSH) sets the standards that social housing providers in England are expected to meet. As a small provider specialising in supported accommodation, these standards set clear expectations for how we deliver our homes and services for our residents.
Housing Ombudsman Service
The Housing Ombudsman Service is an independent organisation that helps improve social housing services through fair and effective complaint handling for residents.
It investigates complaints, shares learning across the sector, and sets the requirements for how housing providers handle complaints through its Complaint Handling Code.
Ofsted
Ofsted is the national regulator for education services.
Our Education Centre supports young people aged 16 to 18 who have previously experienced significant barriers to learning. We provide tailored support to help them learn and grow. In 2023, Ofsted’s overall rating of our Education Centre’s effectiveness was ‘Good’, with ‘Outstanding’ ratings for ‘behaviour and attitudes’ and ‘personal development’.
Our latest Ofsted inspection report
Download the report (519.7KB pdf)Charity Commission
The Charity Commission is the national regulators of charities in England and Wales.
It ensures that the public have the information and confidence they need to understand and support charities, and that charities behave fairly and manage their resources appropriately.
Our charity number is 515755.
