Social Tenant Access to Information Requirements (STAIRs)

Information about how Waythrough manages and delivers social housing.

Our STAIRs Publication Scheme

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Our complaints and tenant satisfaction measures reports

  • Our Complaints, Performance and Service Improvement Report 2025-26
  • Our Self-Assessment - Housing Ombudsman Complaints Handling Code - April 2026
  • Our Commitment to Learning from Complaints - Trustees Statement
  • Our Tenant Satisfaction Survey Form
  • Our Tenant Satisfaction Measures