Social Tenant Access to Information Requirements (STAIRs)
Information about how Waythrough manages and delivers social housing.
Our commitment as a social landlord to our residents
We want residents to have easy access to information about their homes and the services we provide. Our Social Tenant Access to Information Requirements (STAIRs) Publication Scheme brings together key information about how Waythrough is run, how decisions are made, how we manage our homes, how money is spent, and how we are performing as a social landlord.
By making this information available in one place, we aim to be open, transparent and accountable to our residents and stakeholders. The information is reviewed regularly to ensure it remains accurate and up to date.
Our STAIRs Publication Scheme
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Our complaints and tenant satisfaction measures reports
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Our Complaints, Performance and Service Improvement Report 2025-26
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Our Self-Assessment - Housing Ombudsman Complaints Handling Code - April 2026
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Our Commitment to Learning from Complaints - Trustees Statement
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Our Tenant Satisfaction Survey Form
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Our Tenant Satisfaction Measures
