Waythrough Homes
Tenancy sustainment services to help you live independently.
Our Service
We provide housing management and tenancy sustainment services to help you live independently.
We’re here to help
We support people who are over the age of 18, however anyone aged 16/17 can apply with a suitable guarantor.
We can help if you:
- Are willing to engage with tenancy sustainment support as a condition of the tenancy agreement
- require support from third party organisations or are accessing and engaging with wider Humankind services
- are aged 18 or over (anyone aged 16 or 17 can apply with a suitable guarantor agreement in place)
- have a specific need in relation to mental health, drug and/or alcohol problems, offending behaviour, domestic violence, learning disabilities, physical disabilities, leaving care, being a teenage parent or refugee
Who is this service for
- People willing to engage with tenancy sustainment support as a condition of the tenancy agreement
- People aged 18 or over
- People who have mental health needs
- People who use drugs and/or alcohol
- People who have disabilities
- People living in care
- People who are a teenage parent
- Refugees
Get support
Get in touch with the team using the details on this page to chat about how we can support you.
Read our Waythrough (previously Humankind) Homes Privacy Notice
Download the Privacy Notice (139.8KB pdf)You can learn more about how we meet the Housing Ombudsman’s Complaint Code requirements by reading our Annual Housing Complaints Performance and Service Improvement Report below.
Message from our Board of Trustees
In June 2024 Humankind and Richmond Fellowship came together to form a new charity. A single organisation that meets more people where they are at and has a bigger impact.
As a member of the Housing Ombudsman scheme, we are required to comply with the requirements of the complaint handling code, carry out an annual self-assessment against the code and take appropriate action to ensure our complaint handling is in line with this code. We are also required to review our self-assessment within 12 weeks of merger.
As a newly merged organisation we have self-assessed to ensure that our processes are aligned with the Complaint Handling Code during this time of transition. We have also nominated a Member Responsible for Complaints.
Through the review of the new self-assessment, we have identified opportunities to strengthen our complaints handling service together and have merged our complaints handling policies.
Together we endeavour to try our best for every resident and when we do not get it right, we want people to tell us so that we can put things right. We also continue to make every effort to be open, honest, and transparent and learn when things go wrong so that we can deliver outstanding services.
The Board of Trustees are assured that the Complaints Report and Self-Assessment are a true reflection of the organisations complaints handling policies.
You can view our updated self assessment in August 2024 against Complaints Handling Code by downloading it below.
You can also understand how we perform according to the Tenant Satisfaction Measures and view the Tenant Satisfaction Survey which was used to collect tenant perception information below.
Our Annual Housing Complaints Performance and Service Improvement Report (Humankind)
Download the Humankind report (601.5KB pdf)Learn more about how we meet the Housing Ombudsman’s Complaint Code requirements by reading Humankind's Annual Housing Complaints Performance and Service Improvement Report.
Our Annual Housing Complaints Performance and Service Improvement Report (Richmond Fellowship)
Download the Richmond Fellowship report (324.0KB pdf)Learn more about how we meet the Housing Ombudsman’s Complaint Code requirements by reading Richmond Fellowship's Annual Housing Complaints Performance and Service Improvement Report.