Waythrough Homes

Tenancy sustainment services to help you live independently.

  • Alcohol
  • Criminal Justice
  • Domestic Abuse
  • Drugs
  • Housing
  • Mental Health

Our Service

We provide housing management and tenancy sustainment services to help you live independently. 

We’re here to help

We support people who are over the age of 18, however anyone aged 16/17 can apply with a suitable guarantor.  

We can help if you:  

  • Are willing to engage with tenancy sustainment support as a condition of the tenancy agreement  
  • require support from third party organisations or are accessing and engaging with wider Waythrough services  
  • are aged 18 or over (anyone aged 16 or 17 can apply with a suitable guarantor agreement in place)  
  • have a specific need in relation to mental health, drug and/or alcohol problems, offending behaviour, domestic violence, learning disabilities, physical disabilities, leaving care, being a teenage parent or refugee 

Who is this service for

  • People willing to engage with tenancy sustainment support as a condition of the tenancy agreement
  • People aged 18 or over
  • People who have mental health needs
  • People who use drugs and/or alcohol
  • People who have disabilities
  • People living in care
  • People who are a teenage parent
  • Refugees

Get support

Get in touch with the team using the details on this page to chat about how we can support you.

Where are we?

Inspiration House, Unit 22 Bowburn North Industrial Est Bowburn Durham DH6 5PF

Opening times

  • Mon: 8:45am-4:45pm
  • Tues: 8:45am-4:45pm
  • Wed: 8:45am-4:45pm
  • Thurs: 8:45am-4:45pm
  • Fri: 8:45am-4:15pm

Call us

01325 731160

Read our Waythrough (previously Humankind) Homes Privacy Notice

Download the Privacy Notice (139.8KB pdf)

You can learn more about how we meet the Housing Ombudsman’s Complaint Code requirements by reading our Annual Housing Complaints Performance and Service Improvement Report below.

You can view our annual self-assessment and performance report against the Complaints Handling Code by downloading them below.

You can also understand how we perform according to the Tenant Satisfaction Measures by downloading the report below.

Our Self Assessment against the Complaints Handling Code

Download the Waythrough Complaints Self Assessment 2025 (243.1KB pdf)

Our performance against the Tenant Satisfaction Measures

Download the Waythrough Tenant Satisfaction Measures 2024-25 (2.2MB pdf)