What to expect
We know that asking for support can be hard and overwhelming. But you've already taken the first step by coming here.
A warm welcome
As you walk through the doors of our service, a friendly team member will welcome you at reception. We’ll discuss where you are now and where you want to go in the future. We want you to feel comfortable from the moment we first meet. And our support will always be free – you don’t owe us anything.
Confidential and non-judgemental
Your journey is personal, and we’ll always respect that. Everyone’s story is different. We start with your strengths and give you freedom to choose your own way forward. Our spaces are designed to be friendly but secure and private, so you can share openly in one-to-one meetings without fear of judgment.
Lived experience and peer support
Many of our teams are made up of people who’ve walked similar paths to you. They understand where you’re coming from and are here to listen – truly listen – to your concerns. When you’re ready, you can choose to join confidential group support sessions, if you want to. And if you’ve experienced what someone else is going through, your insights can go a long way towards helping them, too. That’s a really powerful feeling.
Led by our values
We’re committed to being kind, courageous and respectful. Everyone deserves dignity.
